You could choose from products that are in stock in the US warehouse or DE warehouse.
We hope you understand! Thank you so much!
Versand
For any queries, please contact our support team. Kindly note that the shipping guide below is for reference only.
Shipping Fees & Time
Worldwide free shipping, however, it doesn't apply certain selected remote locations.After placing the order, it takes 2~5 business days to processing the order.
Shipping Orders
Orders will be shipped within 2-5 business days after processing payment. The estimated delivery date may be delayed due to some unexpected events. Customers will be notified about the shipping status via email after the package been dispatched. And customers also can track the order through the button Order Status.
Tariff insurance
If you're concerned about the tax, you can choose duty-free shipping on the checkout page.
We'll cover the full tax if you are required to pay for the customs.
1) Keep the customs payment certificate
2) Send the payment slip to us
3) The refund will be processed within 1-2 working days to your original payment method.
Order Cancellation
Order cancellation is availbale before the product is shipped or produced. You will get a refund after a 2% platform handling fee.
Customers cannot cancel the order if the product is already shipped out unless customers cover all charges to send the parcel back.
Order Changing or Refunding
Within the period of warranty, we offer free changing and refunding.
Tips: If customers send back the package, Priority postage and Expedited postage, cash on delivery are not supported. If customers use these delivery options, the shipping fee shall be paid by themselves.
Delivery Address
A correct and complete delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.
Shipping Couriers & Status
Order(s) will be shipped by Alliwava. When you place an order on Alliwava.store website, you will receive a shipping information email automatically from Alliwava. Please check your email address. If you haven't found the email, please check your spam box and add Minisforum to your contact list.
EU Transport Policy
According to the new regulations of EU countries that all goods imported into the EU will be charged VAT by customs from July 1 2021 (Different countries have different value-added tax).
Please actively cooperate with the local customs for customs clearance otherwise the goods will be sent back or destroyed because of overdue, and incur high fees.
Please Note: Our company will not be responsible for this matter and will not bear the fees if you don’t actively handle customs clearance.
Tracking Websites
DHL has customs clearance advantages in Europe and the Middle East. To track your package, please visit https://www.dhl.com/en/express/tracking.html
FedEx has customs clearance advantages in America. To track your package, please visit http://www.fedex.com/
EMS is a special postal service for all countries, it enjoys the priority of customs clearance in the national postal. To track your package, please visit http://www.ems.com.cn/english.html
UPS has customs clearance advantages in North America. To track your package, please visit http://www.ups.com/
USPS To track your package, please visit https://tools.usps.com/go/TrackConfirmAction_input
Singapore Post, HongKong Post, Swiss Post and China Post are economical ways for shipping, but take longer time. To track your packages https://www.17track.net/en
